Terms and Conditions



When booking, please give notice of 45 minutes – 1 hour before your preferred pickup time. We will make every effort to accommodate last minute requests, but cannot guarantee availability.

Any bookings required for the same day should be made by phone.

Any enquiries received will be replied to as soon as possible. Any telephone messages, emails or online enquiries received outside of operating hours will be responded to the following day.


Pickup Location

If the pickup location is at a private address, please provide full details, including the post code. This will help us to find you and prevent any unnecessary delays.



Please inform us if you wish to cancel your booking. 45 minutes’ notice is requested

If a booking is cancelled after the drivers have been dispatched to your location, or if the driver is unable to make contact at the pickup location, a £15 cancellation fee may be applied.

Prime Carback Services and our drivers reserve the right to refuse, cancel or terminate a booking at any time at their sole discretion.


Waiting Time

If our drivers are kept waiting at the pickup location, this may cause us to be late for the next customer. The first 5 minutes of waiting time is complimentary, but further delays may be charged at £3 per 5 minutes.

Our drivers will only wait 15 minutes at the arranged pickup point.


Vehicle Condition

 It is the customer’s responsibility to ensure their vehicle is in a fit condition to be on a public road and meets all Jersey road safety regulations, such as a valid insurance disc.

It is the customer’s responsibility to ensure that their vehicle has enough fuel for the intended journey.


Carback Only

We are not a taxi company. As such, we are not licensed to drive you or your passengers to your car. We are required to meet you at your vehicle.



 If your vehicle is full, we are insured to carry 1 passenger only in our back driver’s car. We are unable to accommodate extra passengers.



Any customer making any threats (physical or verbal) or any antisocial behaviour towards our drivers will be reported to the Police.



 Our operators are always happy to estimate the cost of your journey, based upon information provided. Alternatively, the tool on this website will calculate an estimated fare. Please note that these are intended for general guidance only – actual fares charged may vary, depending on the exact route taken on your journey, extra drops or other factors.


Payments and charges

 Payment terms: 15 days from date of invoice, for account customers.

Bank holidays: Please note that higher tariffs may be applied on or around bank holidays. This includes (but is not limited to) Good Friday, Easter Sunday, May Bank Holiday, Spring Bank Holiday, Liberation Day, Summer Bank Holiday, Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve.



 Prime Carback Services, and our drivers, treat our customers’ vehicles with the greatest care. In the event of any damage, Prime Carback Services will not accept any liability for damage to any vehicle unless notified to the office at the time of the incident.


No Smoking Policy

Government ‘anti-smoking legislation’ deems a customer’s car as our drivers’ place of work (for the duration of the journey). Smoking is therefore strictly prohibited in any part of the vehicle.


DATA Protection

Under no circumstances do we pass your information to any third party outside of our organisation.


Terms and Conditions

 Prime Carback Services reserves the right to change the terms and conditions at any time without prior notice. Any such changes will appear on our website.